What if something is wrong with my order?
Email info@embroiderednames.com with your order number and, if you can, a photo. If we made a mistake in the name, colour or item, if it’s faulty or if it arrived damaged, we make it again and send it free, or refund you in full.
If you spot a typo you made in the name, write at once: if making hasn’t started, we change it for free. If the parcel hasn’t arrived 15 business days after your order, we chase the carrier and, if it’s lost, send a new item or refund you. Every step: problems with an order.